We give out verbals and are fair, to the point people called us "too lenient", we recently tightened up basic policies causing issues amongst the playerbase.
The issue with education is a lot of people take the piss out of the staff for it, following the whole
Fool me once, shame on you, fool me twice, shame on me.
Cases are dealt with on a case-by-case system, and its up to the staff member to ascertain the validity of a punishment, and following that if there is disagreement, it either goes as a complaint or ban appeal.