This is just false. Outright not in the good mindset of many canons proposed (https://scp-wiki.wikidot.com/chaos-insurgency-hub)CI is canonically a bunch of terrorists that have been employed by ex-A-1, no they do not care nor will they interact with civilians aside from robbing or killing them T, T
Plus with how CI is set up, not in a million years will there be ANY roleplay at all with civilians aside from using them to start 008 breaches.
I think you're taking reference point from USA C.I - on UK CI we do a lot more roleplay than they propose for civilians and their interesting surface GOIs.